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5 Ways to win back a disappointed client
Business is a space where you need to give importance to the client’s opinion. The client is always right. This might not always apply, but maintaining a stance becomes important and vital for a deal to be cracked. Sometimes certain circumstances arise when the client in the business could be disappointed and it happens with a number of people. The situation becomes tricky for the seller as the client is the one responsible for revenue generation. Such situations need to be handled with care and here we will be discussing about what has to be done to win back a disappointed client.
1. Remain calm – A disappointed client is already agitated and might not want to discuss this further. You as a businessperson have to remain calm and patient. You don’t want to irritate them any further. You do not have to win an argument as it could end up in a heated discussion and that would be a loss for the company.
2. Identify the problem – Try to identify what went wrong and this will be possible if you initiate to look in to what went wrong. Let some time pass and gently approach the client by asking to what went wrong. Assure the client that things would be solved.
3. Solve the problem first – As soon as the problem has been identified, make sure that you find a solution for it and implement it immediately. Doing that would calm the person and open the doors for apology.
4. Offer an apology – Clients are the most valuable asset for a company and it is OK to offer an apology with a gift to compensate. Do not consider it as a bribe but a gift to make the client feel special.
5. Learn from your mistakes – Mistakes surely give you a lesson and this is the best opportunity to learn from the mistakes. The right action at the right moment can help you to understand the needs of the clients.
Photo Credits: Pixabay
4 Reasons why the client is always right
There is a very old phrase that says that the client is always right. It is the customer or the client who helps the business to be successful. Here are a few very valid reasons why the client is always right.
1. The customers make the business – Entrepreneurs who go by the rule or believe that the client is always right, actually know the importance of their clients. A business cannot stand without clients. There is nothing better than a good feedback from the client it makes the entrepreneur feel welcomed and appreciated. There are also a number of businesses who forget this phrase once they become successful. The success of the business depends on the service that has been provided to the customers. There is nothing better for the customer than personal attention and appreciation.
2. Backlash from the customer can be unhealthy for the business – A backlash from the customer would mean that there has been something wrong with the service or the product. Once wrong move or a little leniency would lead to a dissatisfied client. This mostly happens with some of the established business who are no longer interested in serving their customers better. Lack of service have the ability to sink the business as it affects the reputation. Stop before it becomes an epidemic.
3. It marks good business ethics – Giving the client a priority is good business ethics, which is a group of actions which are morally correct that includes treating the customers as well as the associated well.
4. It is a standard – Customer service should be a whole department in a business firm. Special team assigned to just manage the clients leads to the success. A number of businesses suffer due to customer loyalty and customer loss that happens mostly due to lack of service and attention towards the clients. It is also wise to allow the client to be right even amidst a dispute.
Photo Credits: Pixabay